FREQUENTLY ASKED QUESTIONS
Got questions? We have answers. Find quick solutions to common questions below.
Shipping
Standard shipping takes 5-7 business days. Expedited shipping is available for 2-3 business day delivery. Orders placed before 2pm CST Monday through Friday ship the same day.
Yes! We offer free standard shipping on all orders over $99 within the continental United States. Alaska, Hawaii, and international orders may have additional shipping fees.
Once your order ships, you will receive an email with tracking information. You can also log into your account to view your order status and tracking details.
We currently ship to Canada. International shipping rates and delivery times are calculated at checkout. Customers are responsible for any customs duties or import fees.
Returns
We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, and in original packaging. Contact us to obtain an RMA number before shipping your return.
Email sales@crushinoffroad.com or call (270) 978-3198 with your order number and reason for return. We will provide you with an RMA number and return instructions.
Once we receive your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.
Yes! We offer free return shipping on all exchanges. Just let us know what you would like to exchange for when you contact us to initiate the return.
Products
Each product page includes fitment information. You can also use our Vehicle Fitment tool to select your vehicle and see compatible products. If you are unsure, contact us and we will help you find the right fit.
We carry a mix of US-made and imported products. Product origin is listed on individual product pages. We only carry brands we trust for quality and durability.
Yes, most products include a manufacturer warranty. Warranty terms vary by product and manufacturer. Check the product page for specific warranty information.
Most products include installation instructions in the box. We also provide installation guides and videos on many product pages. For complex installations, we recommend professional installation.
Orders
We process orders quickly, but if you need to modify or cancel, contact us immediately at (270) 978-3198. Once an order has shipped, it cannot be modified or canceled.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Contact us immediately with photos of the damage. We will send a replacement at no cost to you. Please report any damage within 48 hours of delivery.
Yes, we offer wholesale pricing for qualified businesses and volume discounts for bulk orders. Contact us at sales@crushinoffroad.com for more information.
Still Have Questions?
Can not find what you are looking for? Our team is here to help. Reach out and we will get back to you as soon as possible.