RETURNS & EXCHANGES
Not happy with your purchase? No problem. We offer hassle-free returns within 30 days.
30-Day Window
From delivery date
Original Packaging
Required for return
Free Exchanges
We cover shipping
Quick Refunds
5-7 business days
How To Return An Item
Contact Us
Email sales@crushinoffroad.com or call (270) 978-3198 with your order number and reason for return.
Get Your RMA
We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
Pack & Ship
Securely pack the item in its original packaging with the RMA number clearly marked on the outside.
Receive Refund
Once we receive and inspect your return, your refund will be processed within 5-7 business days.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Item must be unused and in original condition
- Item must be in original packaging with all accessories and documentation
- Return must be initiated within 30 days of delivery
- RMA number must be obtained before shipping
Non-Returnable Items
The following items cannot be returned:
- - Items that have been installed or modified
- - Items with visible damage from use
- - Electrical components that have been wired or connected
- - Custom or special order items
- - Items missing original packaging or accessories
Refund Timeline
Once we receive your return, here is what to expect:
Inspection (1-2 business days)
We inspect all returns to verify condition
Refund Processing (1-2 business days)
Refund initiated to original payment method
Bank Processing (3-5 business days)
Time for your bank to process the refund
Total refund time: 5-7 business days after we receive your return
NEED AN EXCHANGE?
Wrong size or want a different product? We cover return shipping on all exchanges.
Just let us know what you need when you contact us.
Damaged In Transit?
If your item arrived damaged, contact us immediately with photos. We will send a replacement at no cost to you.
Please report damage within 48 hours of delivery.
Warranty Claims
For defective products covered by manufacturer warranty, contact us with your order number and description of the issue.
Warranty terms vary by manufacturer.
Start Your Return
Ready to initiate a return? Contact us to get your RMA number.